itBit Support Center

Common Issues

  • My 2FA is Not Syncing

    In the event your 2FA is not syncing or not accepting your pin ID, you can try troubleshooting the following: ...

    Mar 06, 2019 01:20PM EST
  • I Haven't Received My Crypto Withdrawal

    In the event you believe your Bitcoin or Ethereum withdrawal hasn't been received, please inquire with help@it...

    Dec 06, 2018 05:37PM EST
  • My Deposit Hasn't Been Applied to My Account

    Depending on the method used to transfer funds to itBit, a deposit can take up to 3 business days. If a deposi...

    Dec 06, 2018 05:38PM EST

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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