itBit Support Center

Common Issues

  • My 2FA is not Syncing

    In the event your 2FA is not syncing or not accepting your pin ID, the most common and effective solution is t...

    Apr 02, 2015 04:15AM UTC
  • ReCaptcha is not appearing

    In the event your ReCaptcha is not displaying on, we recommend you to visit the site using a private...

    Apr 08, 2015 06:05PM UTC
  • I haven't received my bitcoin withdrawal

    In the event you believe your bitcoin withdrawal hasn't been received, please inquire with P...

    Apr 02, 2015 04:17AM UTC
  • My deposit hasn't been applied to my account

    Depending on the method used to transfer funds to itBit, a deposit can take up to 5 business days. If a deposi...

    Apr 02, 2015 04:25AM UTC
  • I didn't receive my verification email

    In the event you cannot locate your account verification email, we recommend you to first check your spam fold...

    Apr 02, 2015 04:27AM UTC
  • Password reset link no longer active

    A password reset link is only valid for 30 minutes upon receiving the reset email. If you're experiencing the ...

    May 05, 2015 03:17PM UTC

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