itBit Support Center

Steps to Take if the itBit Website Isn't Loading Correctly

Last Updated: Feb 27, 2018 06:31PM UTC
If the itBit web page isn't loading correctly, please try clearing out your browser history settings. Instructions for various browsers are attached below. After following the steps for your browser, if you are still experiencing technical difficulties, please contact our support team at help@itBit.com with "Technical Difficulty" as the subject. We are sorry for any inconveniences this may be causing you.
 
Chrome
In the browser bar, enter:
chrome://settings/clearBrowserData
Select the following:
Browsing history
Download history
Cookies and other site and plug-in data
Cached images and files
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
 
Click Clear browsing data.
Exit/quit all browser windows and re-open the browser.
 
Firefox
From the History menu, select Clear Recent History.
If the menu bar is hidden, press Alt to make it visible.
 
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Click Clear Now.
Exit/quit all browser windows and re-open the browser.
 
 
Microsoft Edge
In the top right, click the Hub icon (looks like three horizontal lines).
Click the History icon, and then select Clear all history.
Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.
 
 
Internet Explorer 9 and higher
Note:
On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.
Select Tools > Safety > Delete browsing history....
If the menu bar is hidden, press Alt to make it visible.
 
Deselect Preserve Favorites website data, and select:
Temporary Internet files or Temporary Internet files and website files
Cookies or Cookies and website data
History
Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
Exit/quit all browser windows and re-open the browser.
 
Opera
From the Opera menu, select Settings, and then Delete Private Data....
In the dialog box that opens, select the items you want to clear, and then click Delete.
Exit/quit all browser windows and re-open the browser.
 
Safari
Safari 8
From the Safari menu, select Clear History and Website Data....
Select the desired time range, and then click Clear History.
Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
Safari 7 and below
From the Safari menu, select Reset Safari....
Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Should your issues persist, please take these steps to report your issues to our support team.

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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