itBit Support Center

Why is My Account Not Getting Verified?

Last Updated: Feb 13, 2018 04:07PM UTC
If your application to become an itBit customer was denied, here is a list of potential reasons why. You can try to create a new account with a different user name and proceed with the following itBit account holder requirements in mind:

US Customers

 
  • You must be at least 18 years old to be an itBit account holder
  • You must pass our screening and validation process, including KBA ("Knowledge-based Authentication") questions
  • Your identity must be validated against our database check and public records search
  • You must enter a valid residential address (i.e. not a PO box)
  • You must be a supported user

Non-​US Customers

 
  • You must be at least 18 years old to be an itBit account holder
  • Your identity must be validated against our database check and public records search
  • You must enter a residential address (i.e. not a PO box)
  • You must provide a valid government-issued identification document (i.e. passport) and/or a proof of residential address document (i.e. utility bill or bank statement)
  • You must be a supported user

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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