itBit Support Center

Crypto & Fiat Withdrawal Processing Schedule

Last Updated: Jan 15, 2019 05:31PM EST

Bitcoin Withdrawal Requests
We process withdrawal requests a combined 6 times daily between our U.S. and Singapore offices on business days (excluding local public holidays). Withdrawal requests will be broadcast to the blockchain according to the initiation period they were submitted by.

Please note: t
he use of new wallet addresses for itBit crypto asset withdrawals may require further confirmation of the address and amount before the transaction(s) can be processed. In such situations, you may receive an email request from itBit to confirm or whitelist the new wallet address prior to transaction processing. This email request will be sent to the email on file used for your account registration unless specified otherwise.

For your convenience, the following schedule indicates these 6 processing periods in the time zones respective to each office.

Withdrawal Requests Initiated by: Will be Broadcast to Blockchain by:
9:00am SGT / 8:00pm ET 11:00am SGT/ 10:00pm ET*
12:00pm SGT / 11:00pm ET 2:00pm SGT / 1:00am ET*
4:00pm SGT / 3:00am ET 6:00pm SGT/ 5:00am ET*
10:00pm SGT / 9:00am ET 12:00am SGT / 11:00am ET
1:00am SGT** / 12:00pm ET 3:00am SGT / 2:00pm ET
5:00am SGT** / 4:00pm ET 7:00am SGT / 6:00pm ET


 *Please note: Withdrawals will not be processed at these times (ET) on Fridays
**
Please note: Withdrawals will not be processed at these times (SGT) on Mondays



Ethereum Withdrawal Requests
We process withdrawal requests a combined 2 times daily between our U.S. and Singapore offices on business days (excluding local public holidays). Withdrawal requests will be broadcast to the blockchain according to the initiation period they were submitted by.

Please note: the use of new wallet addresses for itBit crypto asset withdrawals may require further confirmation of the address and amount before the transaction(s) can be processed. In such situations, you may receive an email request from itBit to confirm or whitelist the new wallet address prior to transaction processing. This email request will be sent to the email on file used for your account registration unless specified otherwise.

For your convenience, the following schedule indicates these 2 processing periods in the time zones respective to each office.
 
Withdrawal Requests Initiated by: Will be Broadcast to Blockchain by:
3:00pm SGT / 2:00am ET 5:00pm SGT/ 4:00am ET
1:00am SGT / 12:00pm ET 3:00am SGT / 2:00pm ET


 
Fiat Withdrawal Requests
Fiat withdrawal requests are processed twice daily on business days (excluding local public holidays). Withdrawal requests will be bank instructed according to the initiation period they were submitted by.

Asia hours:
 
Withdrawal Requests Initiated by: Bank Will be Instructed by:
11:00am SGT 1:00pm SGT
2:00pm SGT 4:00pm SGT

U.S. hours:
 
Withdrawal Requests Initiated by: Bank Will be Instructed by:
11:00am ET 1:00pm ET
2:00pm ET 4:00pm ET
 

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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