Crypto Withdrawal Requests
We process withdrawal requests a combined 6 times daily between our U.S. and Singapore offices on business days (excluding local public holidays). Withdrawal requests will be broadcast to the blockchain according to the initiation period they were submitted by.
Please note: the use of new wallet addresses for itBit crypto asset withdrawals may require further confirmation of the address and amount before the transaction(s) can be processed. In such situations, you may receive an email request from itBit to confirm or whitelist the new wallet address prior to transaction processing. This email request will be sent to the email on file used for your account registration unless specified otherwise.
For your convenience, the following schedule indicates these 6 processing periods in the time zones respective to each office.
|Withdrawal Requests Initiated by:||Will be Broadcast to Blockchain by:|
|9:00am SGT / 9:00pm ET||11:00am SGT/ 11:00pm ET*|
|12:00pm SGT / 12:00am ET||2:00pm SGT / 2:00am ET*|
|4:00pm SGT / 4:00am ET||6:00pm SGT/ 6:00am ET*|
|9:00pm SGT / 9:00am ET||11:00pm SGT / 11:00am ET|
|12:00am SGT** / 12:00pm ET||2:00am SGT / 2:00pm ET|
|4:00am SGT** / 4:00pm ET||6:00am SGT / 6:00pm ET|
*Please note: Withdrawals will not be processed at these times (ET) on Fridays
**Please note: Withdrawals will not be processed at these times (SGT) on Mondays
Fiat withdrawal requests are processed four times daily on business days (excluding local public holidays). Withdrawal requests will be bank instructed according to the initiation period they were submitted by. Our bank's are US operating banks, therefore wires can only be sent from our bank during US business hours.
|Withdrawal Requests Initiated by:||Bank Will be Instructed by:|
|11:00am SGT||1:00pm SGT|
|2:00pm SGT||4:00pm SGT|
|11:00am ET||1:00pm ET|
|2:00pm ET||4:00pm ET|