itBit Support Center

Why is the Password Reset Link No Longer Active?

Last Updated: Feb 08, 2018 03:16PM EST
A password reset link is only valid for 30 minutes upon receiving the reset email. If you're experiencing the same issue and it's been less than 30 minutes, a common solution is to copy the URL link and opening it in a "private" or "incognito" web session. For instructions on how to open a private browser session, please visit the below links:

Chrome
Internet Explorer
Firefox

 

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