itBit Support Center

What Documents are Accepted for Account Verification?

Last Updated: Oct 29, 2015 09:22AM UTC

In accordance with the industry standards and anti-money laundering regulations, itBit requires all our clients to verify their personal information using the steps outlined below.

Please note that you will have to go through this verification procedure every time you change your identity information.
 

Step 1: Scan a copy of your identity card and upload it on the “Settings” page listed under the “Account” tab. An identity is defined as valid when it meets the following criteria:

  • It is government issued and internationally recognizable (e.g. passport or national ID card).

  • It must be valid (not expired), legible and in color.

  • It must not be edited or censored in any way.

  • It must include your signature, where applicable.

  • Resolution must be 300 DPI or higher.

  • Format requirement: JPEG (.jpg) or PNG (.png).
     


Step 2: Provide a proof of residency. A proof of residency is considered valid when it meets the following criteria:

  • It must be a legal and traceable document (e.g. scanned papers, official PDF downloads, etc.)   displaying your full name and residential address. Example of appropriate document include utility   bill, bank statement, corporate resolution certificate, credit card statement, lease agreement, loan    or mortgage application.

  • The address must be your current physical residential address (no older than 6 months). P.O. box    address is not accepted.

  • Your document must be in English (Latin letters). Alternatively, certified translation need to be    provided.

  • Your document must not be cropped and in full color.

  • Resolution must be 300 DPI or higher.

If your submitted document is unclear, edited, or in black/white, it will be rejected and we would appreciate it you could rearrange to resubmit your document for your account to be verified successfully.

 

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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