itBit Support Center

My deposit hasn't been applied to my account

Last Updated: Apr 02, 2015 04:25AM UTC

Depending on the method used to transfer funds to itBit, a deposit can take up to 5 business days. If a deposit hasn't been applied, we recommend contacting help@itbit.com with the following information:

1. Bank account name
2. Username
3. Amount and Currency
4. Date of transaction
5. Wire instructions

Please note, our banks may reject any deposits that have the term "bitcoin" in the wiring instructions.

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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