itBit Support Center

I Haven't Received My Crypto Withdrawal

Last Updated: Dec 06, 2018 05:37PM EST

In the event you believe your Bitcoin or Ethereum withdrawal hasn't been received, please inquire with

Please note, when a bitcoin is transferred, the transaction requires 6 confirmations before it's released to a customer's wallet. The confirmation time can take up to 1 hour and beyond in times of Bitcoin network congestion.

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