itBit Support Center

I Haven't Received My Bitcoin Withdrawal

Last Updated: Feb 12, 2018 05:09PM UTC

In the event you believe your bitcoin withdrawal hasn't been received, please inquire with

Please note, when a bitcoin is transferred, the transaction requires 6 confirmations before it's released to a customer's wallet. The confirmation time can take up to 1 hour and beyond in times of bitcoin's network congestion.

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