itBit Support Center

My 2FA is Not Syncing

Last Updated: Mar 06, 2019 01:20PM EST

In the event your 2FA is not syncing or not accepting your pin ID, you can try troubleshooting the following:

  • Make sure you are entering the code before the code refreshed
  • The code you are entering is a 6 digit code with no spaces
  • Your code is time synced correctly to your mobile device

If the troubleshooting does not resolve your issue you can disable your 2FA device and add a new one. To find out how to do so, please click here.

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