itBit Support Center

My 2FA is not Syncing

Last Updated: Apr 02, 2015 04:15AM UTC

In the event your 2FA is not syncing or not accepting your pin ID, the most common and effective solution is to disable your current 2FA and have it reinstalled. 

In order to disable your 2FA, contact help@itbit.com with the subject line: "Disable 2FA" and provide the following information:

1. Username
2. Date of Birth
3. The address used to register an itBit account

Once confirmed, itBit Support will promptly notify you once it's been disabled.
How to add a 2FA?

https://support.itbit.com/customer/portal/articles/1660161-how-do-i-add-a-2fa-

Contact Us

  • Email Us
  • Questions? Please contact us at help@itBit.com.

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