itBit Support Center

My 2FA is Not Syncing

Last Updated: Feb 12, 2018 05:08PM UTC

In the event your 2FA is not syncing or not accepting your pin ID, the most common and effective solution is to disable your current 2FA and have it reinstalled. In order to disable your 2FA, contact with the subject line: "Disable 2FA" and provide the following information:

  1. Username
  2. Date of Birth
  3. The address used to register an itBit account

One of our operations specialists will call the phone number on record within the next 24-48 hours to facilitate this process.

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