itBit Support Center

My 2FA is Not Syncing

Last Updated: Dec 06, 2018 05:36PM EST

In the event your 2FA is not syncing or not accepting your pin ID, the most common and effective solution is to disable your current 2FA and have it reinstalled. In order to disable your 2FA, contact with the subject line: "Disable 2FA" and provide the following information:

  1. Username
  2. Date of Birth
  3. The residential address used to register an itBit account

*If it is a institutional account please provide the information above of the individual that manages the account

If your account is funded, we will need to verify your identity via a phone call. Please call our helpline at your earliest convenience. Helpline # during NY business hours, +1 (855) 997 2994, during Singapore business hours, (+65) 3158 3343. 

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